Complacent Law Firms Lose Points With Clients - Law.com

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A few weeks ago, management consultant Brenda Pontiff drew a lot of attention when she wrote here that “too much recent dialogue about the future of the legal industry has revolved around in-person vs. hybrid vs. remote work.”
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source: https://www.law.com/2021/11/18/complacent-law-firms-lose-points-with-clients/
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